Refund Policy
REFUND POLICY
Returns
We have a 30-day return policy, which means you have 30 days after placing your order to request a return. If our policy window has expired, unfortunately, we can’t offer you a refund or exchange.
We have a no-questions-asked replacement policy for orders that arrive damaged due to poor postal service handling or improper care as long as sufficient evidence is produced.
Return Eligibility:
For your order to be eligible for a refund, you must meet the following requirements:
- i) Must be within 30 days of your order date
- ii) Must be in original packaging and unused
iii) Must be purchased at full price
Please keep in mind there is a restocking fee of 25% for eligible refunds.
Several types of goods are exempt from being returned such as custom made goods, health or personal care items, sale items, gift cards and wearables such as shoes or clothing.
To start a return, you can contact us at Auribrand.help@gmail.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancellations:
If you decide to cancel your order, you must cancel it within 24 hours of purchase for a full refund or we will be unable to process a refund as it may have already been processed and shipped.
Late or missing refunds
If you haven’t received a refund yet, please contact your credit card company/ bank if it has been more than 3-5 business days. Feel free to contact us for assistance.
Exchanges
If you received the wrong order, please contact us immediately and we will ship you the correct version of your order, ASAP.
We can only replace items if they are defective or damaged. Please read our product descriptions and sizing charts to make sure everything is correct and accurate. Once an order is shipped there is nothing we can do.