FAQ

FAQ

+ WHERE CAN I FIND MY ORDER INFORMATION? 

As soon as your order is placed, you will receive an email confirmation to the email address you entered at checkout. If for some reason, you did not receive an email, please check your spam folder.

+ WHAT IF I DON’T LIKE MY AURI PRODUCT AFTER PURCHASING? 

We stand by the quality of our products and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 30-day money-back guarantee on first orders only. Refund eligibility required.

+ HOW DO I KNOW I’M GETTING THE CORRECT SIZE?

For all of our products that have different variants or sizes, we offer additional sizing charts and guides to cross reference. In the event that there is a sizing or style issue with your order, simply contact us so we can make things right.

+ DOES AURI OFFER FREE SHIPPING?

We offer free shipping on orders over $75.

+ DOES AURI OFFER DISCOUNTS?

We generally do not offer discounts for first time orders, and any sitewide sales will automatically be applied at checkout. So if you get your hands on a discount code or a product sale, take advantage while it lasts! 

+ WHEN WILL MY AURI PRODUCT ARRIVE?

Most orders ship within 2-3 days and usually take 7-15 business days to arrive.